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+1 (321)-414-5864



FAQ

Frequently Asked Questions

General


Click here to view the status of all Daemex services. Uptime information (required to calculate SLA credit) can be found on the status page.

Please click here to view our SLA. If you have any additional questions, please contact us.

The knowledge base can be accessed here More in-depth tutorials and service specific information can be found in the knowledge base.

Billing


If you have forgetten your password for Billing, click here to reset it. If you are logged into Billing, navigate here and set a new password.

Two-factor authentication provides an extra layer of protection to your account by using time-based token passwords. A randomly generated 6 digit code (provided by an authenticator app on your mobile device) will be required in addition to your password when signing in. To enable 2FA, log into Billing and navigate here and follow the instructions presented on screen.

We currently support payments via the PayPal. We also support PayPal guest checkout which means you can purchase services with a credit card without a PayPal account.

View invoices by navigating here . Invoices are located under Billing > My Invoices.

Access Billing and view your services here Next, choose the service you’d like to create a cancellation request for by clicking on the status 'Active' or 'Pending'. Now click Request Cancellation and follow the on-screen instructions.

A support request can be created in Billing by navigating here . Next, choose the appropriate department for your request. Please provide detailed information about your question or issue and we will get back to you as soon as possible.

Gynie™ (Website Panel)


Manage your websites, DNS and email with Gynie™. Access Gynie™ here.

Vizor™ (Game Panel)


Vizor™ is the ultimate all-in-one game server management platform. Host any game that allows self-hosted multiplayer capabilities such as Minecraft, Ark, Arma, 7 Days to die, Rust and more. Access Vizor™ here.

You can set your own resource limits. No more over paying, slot limits, or other nonsense. We provide you with the best, or nothing. Pay only for what you need.





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