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How can we help?
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+1 (321)-414-5864
FAQ
Frequently Asked Questions
General
Click here to view the status of all Daemex services. Uptime information (required to
calculate SLA credit) can be found on the status page.
Please click here to view our SLA. If you have any additional questions, please contact
us.
The knowledge base can be accessed here.
More in-depth tutorials and service specific information can be found in the knowledge
base.
Billing
Two-factor authentication provides an extra layer of protection to your account by using
time-based token passwords. A randomly generated 6-digit code (provided by an
authenticator app on your mobile device) will be required in addition to your password
when signing in. To enable 2FA, log into Billing and navigate here. Next, follow the on-screen instructions.
We currently support payments via PayPal. We also support PayPal guest
checkout which means you can purchase services using a credit card without a PayPal
account.
View invoices here. Invoices are located under Billing > My
Invoices.
Access Billing and view your services here.
Next, choose the service you’d like to create a cancellation request for by clicking on
the status 'Active' or 'Pending'. Next, click Request Cancellation and follow the on-screen instructions.
A support request can be created in Billing here.
Next, choose the appropriate department for your request. Please provide detailed
information about your question or issue and we will get back to you as soon as possible.
Gynie™ (Website Panel)
Manage your websites, DNS and email with Gynie™. Access Gynie™ here.
Vizor™ (Game Panel)
Vizor™ is the ultimate all-in-one game server management platform. Our GS-X hosted plan offers Minecraft, Ark, Arma, 7 Days to die, Rust and more. Access Vizor™ here.
You can set your own resource limits. No
more over paying, slot limits, or other nonsense. We provide you with the best hardware and software, or nothing. Pay only for what you need.
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