Contact Us

How can we help?

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Support Request

Open a support request

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Make a call

+1 (833)-949-DAMX
+1 (833)-949-3269

email

Send an email

[email protected]



FAQ

Frequently Asked Questions

General


Click status to view the status of all Daemex services. Uptime information (required to calculate SLA credit) can be found on the status page.

View our SLA (Service Level Agreement). If you have any additional questions, please contact us.

Access the knowledge base for more in-depth tutorials and service specific information.

Billing


If you have forgotten your password for Billing, you can reset your password . If you are already logged into Billing, you can change your password.

Two-factor authentication provides an extra layer of protection to your account by using time-based token passwords. A randomly generated 6-digit code (provided by an authenticator app on your mobile device) will be required in addition to your password when signing in. To enable 2FA, log into Billing and configure Two-Factor Authentication.

We currently support payments via PayPal. We also support PayPal guest checkout which means you can purchase services using a credit card without a PayPal account.

Invoices are located under Billing > My Invoices.

Access Billing and view your services. Next, choose the service you’d like to cancel and click Request Cancellation. Follow the on-screen instructions.

Create a support request in Billing. Next, choose the appropriate department for your request. Please provide detailed information about your question or issue and we will get back to you as soon as possible.

Gynie™ (Website Panel)


Manage your websites, DNS and email with Gynie™

Vizor™ (Game Panel)


Vizor™ is the ultimate all-in-one game server management platform. Our GS-X hosted plan offers Minecraft, Ark, Arma, 7 Days to die, Rust and more.

You can set your own resource limits. No more over paying, slot limits, or other nonsense. We provide you with the best hardware and software, or nothing. Pay only for what you need. Visit Game Services to learn more.





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